The Slideshow Not Working

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A asked September 25, 2015

Hi,
I’ve installed the theme on http://teamsportskits.com/, everything seems to be working fine except the slideshow.
Scanning through the source, <div class=”jm-slide-main”> tag is showing the images are being picked up from the correct folder.
I have also noticed the visibility for slideshow is set to hidden? could that be the issue? Please advise.
Regards,
AJ

Trex

5 answers

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Ziven ⋅ Staff ⋅100280.00 $tone September 28, 2015

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@A.J,
Please PM me your site’s URL, admin and FTP credentials, I’ll detect the root of issue for troubleshooting.
You can post right here with the option “Private”.

Best Regards,
Ziven.

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Mall ⋅ Staff ⋅184060.00 $tone September 30, 2015

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Hi A J,
I have checked quickly your site and see the reason of issue as the screenshot: http://prntscr.com/8m2xbm
Did you install full of needed files in your sites?
I can’t connect to server of your site vi FTP credential you provide. Let’s recheck the FTP credential.
Have a look and contact me if you need further assistance!
Regards,
Mall.

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A ⋅220.00 $tone September 30, 2015

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Hi Mall,
Thanks for getting back to me.
I uploaded the whole theme folder onto the website when I installed the theme.
But as screenshot shows, I must not have the slideshow files in the theme folder.
I have unlocked the FTP for full day now so you should be able to access it without a problem.
Regards,
Ankit

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Mall ⋅ Staff ⋅184060.00 $tone October 1, 2015

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Hi A J,
I have just re-install the Jm SlideShow extension to your site.
And the issue as you said about slideshow on home page was solved.
Have a look and let’s me know how it goes.
Regards,
Mall.