500 internal server error when opening ub tool

Hi there,
The 500 error indicates that you have wrong folders/files permission for our migration tool to work at: app/code/Ubertheme/Ubdatamigration

Please help to re-update folders/files permission at your end following steps below:

+ Open your terminal and go to your M2 web root folder.
+ Re-update the folders/files permission by running the commands:

find . -type d -exec chmod 755 {} +;

find . -type f -exec chmod 644 {} +;
Please let us know how it goes then.
Regards,
Ubertheme team
 

Hi there,

CMemCache requires PHP memcache extension to be loaded.
/pub/ub-tool/yii-1.1.19/caching/CMemCache.php(116)

It seems you have customized settings for cache options in our tool.
As there is no stable php memcache version for PHP7 at the moment, please switch to the file cache option as per default settings of our tool in the cache configuration file at:
pub/ub-tool/protected/config/cache.php
Regards,
Mall.

Hi there,
Yeah, let’s continue with steps of data migration as our guide. And contact me if you need further assistance.
Regards,
Mall.

Hi there,

The log is attached.

That issue was because you have not installed our tool successfully yet. The error message indicates that a required PHP file was missing in your instance. To solve that issue, please follow steps below:
+ Download the php at HERE
+ Upload the downloaded file to the path: pub/ub-tool/protected/models/mage2/Mage2CatalogProductEntityMediaGalleryValueToEntity.php
+ Once done, you could continue with data migration in the step #5 of our migration tool.
I’m not sure why only one PHP file was missing in your instance. If possible, please consider reinstalling our migration tool in a new Magento 2 instance.

Regards,
Mall.

Hi there,

1062 Duplicate entry ‘22045’ for key ‘PRIMARY’. The SQL statement executed was: INSERT INTO `catalog_product_entity_media_gallery` (`attribute_id`, `media_type`, `disabled`, `value_id`, `value`) VALUES (:yp0, :yp1, :yp2, :yp3, :yp4)
You can see error screeshot HERE

It seem your M2 has product sample data and you have checked to ‘KEEP ORIGINAL IDs’ checkbox in settings in step #5 of our tool?
Regards,
Mall.

Hi there,
Let’s try with steps below:
+ Reset data migration in the step #5 of our migration tool by run CLI command:
php -f bin/ubdatamigration reset --step=5
+ Empty the table catalog_product_entity_media_gallery in your M2 database by run SQL command:

DELETE FROM `catalog_product_entity_media_gallery`

+ Once done, restart data migration in the step #5 of our tool.
Regards,
Mall.

Hi there,

 We will also try as per your instructions above and to keep the prod IDs to see how it goes (for sure we will do this in a fresh installation)

Yeah, let’s continue with that option and contact me if you need further assistance.
Regards,
Mall.

Hi there,

Error: Class ‘Mage2CatalogProductEntityMediaGalleryValue’ not found in /home/hitechso/retrodesignerwear.co.uk/pub/ub-tool/protected/controllers/Step5Controller.php:745

That because you have not installed our tool successfully yet. The required PHP file was missing in your instance (Mage2CatalogProductEntityMediaGalleryValue.php).
Let’s provide me information about your current M2 instance as below:
+ Admin credentials and URL to back-end
+ SSH credentials and path to M2 folder
I will help to check further and help you out.
Regards,
Mall.

Hi there,

Error: Class ‘Mage2CatalogProductEntityMediaGalleryValue’ not found in /home/hitechso/retrodesignerwear.co.uk/pub/ub-tool/protected/controllers/Step5Controller.php:745

I’m stay at home now. And i couldn’t access to your instance via SSH. Let’s try steps below to solve that issue:
+ Download the php at HERE
+ Upload the downloaded file to the path: pub/ub-tool/protected/models/mage2/Mage2CatalogProductEntityMediaGalleryValue.php
+ Once done, you could continue with data migration in the step #5 of our migration tool.
If possible, please consider reinstalling our migration tool in a new Magento 2 instance.
Regards,
Mall.

Hi there,

regarding the word merged in front of main category and attribute sets. Should we delete the word or leave it and it would not be displayed anywhere in front end?

Yes, you could edit them to remove the words ‘migrated’ after you complete migration.

and can we run same process to update products on the date before going live to have update products and their stock quantities?

Yes you can. You should refer to the delta migration process as explained in the Readme.html (included in your downloaded package). 
Regards,
Mall.
 

Hi there,

after data migration successfully, we realised that the items on sale i.e. with special prices are showing now at full prices in M2.

That is a strange issue. It seems your product’s special prices have something wrong or special setting cases. I need to take a closer look into that issue, please provide me information of your instance:

• Admin credentials and URL to your M2 back-end
• SSH credentials and let me know the path to your M2 folder
• phpMyadmin credenitals of your M1 and M2 databases
• And some product’s SKU that have the issue you mentioned.

I will help to check further and get back you then.
Regards,
Mall.

Hi Ilyas,
We’ve checked and see the admin and SSH credentials you provided on Aug 13. Since you have our office IPs whitelisted, please give us sometime, we will check right after we’re back to work tomorrow. 
Meanwhile, please help to provide the following info as well: 

• phpMyadmin credenitals of your M1 and M2 databases
• And some product’s SKU that have the issue you mentioned.

Sincerely,
Ubertheme team

Hi Ilyas,
It seems our timezone is different. 
Please help to provide the following info at your earliest convenience so that we can check: 

• phpMyadmin credenitals of your M1 and M2 databases
• And some product’s SKU that have the issue you mentioned.

It is friday here, and our team will be off during the weekend. So we hope you can get back as soon as possible. 
Sincerely,
Ubertheme team

Hi there,

 after data migration successfully, we realised that the items on sale i.e. with special prices are showing now at full prices in M2.

I have checked in your instance and I saw the product you mentioned is a configurable product: https://prnt.sc/l5iya4
And the pricing of the configurable products are disabled on M2, prices of this product type calculating on children associated products only.
And this is new working rules of M2 on configurable products. This is different with M1 function on price of configurable product too.
And that is root of issue you mentioned.
Regards,
Mall.

Hi there,
Converting special price of configurable product in M1 to special price of associated simple product in M2 is beyond the current feature of our migration tool. It will need paid customization service for this custom tweak.
If this is what you will consider, please let us know additional info below: 
if a configurable product with multiple simple products, will you need to convert special price (if any) and apply to a specific associated simple product, or all associated simple product? 

Regards,
Mall.
 

Hi Ilyas, 
Our technical team will debug and get back to you shortly. 
Regards,
Ubertheme team

Hi Parimal Makwana,
 
Please let us know which UB Data Migration Pro version you’re using. We have an outdated script on Github which we no longer maintain. 
 
Meanwhile, we wonder if you have another paid profile at Ubertheme? We could not keep track of your purchase information. 
 
PS. If you have another paid profile here, please submit a new ticket under such account. Our technical support requires active subscription though. 
 
Regards,
Ubertheme team

Hi Parimal, 
Please instruct your client to submit a ticket under the paid profile, we will follow up further there.
Thanks for your understanding.
Regards,
Ubertheme team

Hi Parimal, 
We’re afraid you will need to submit a new ticket under the paid profile at Ubertheme. This is applied to all users. 
Thanks for your understanding.
Regards,
Ubertheme team