Back to Questions Page

500 ISE after installation

1 Comment July 6, 2016
Vote Up
0
Vote Down
Answered
Public
Technical Question
Profile photo of kyegil@gmail.com kyegil asked July 6, 2016
  1. Profile photo of kyegil@gmail.comkyegil ⋅0.00 $tone July 6, 2016
    Hi. I've installed according to the installation guide with no problems, but when opening the Migration Tool in Magento admin i get a 500 Internal Server Error. The same happens when I am pointing my browser to /pub/ub-tool/.The /pub/ub-tool/ folder is in place, and I can't find any error messages in my logs..

5 answers

Vote Up
0
Vote Down
Profile photo of Mall ⋅ Staff ⋅184060.00 $tone July 7, 2016
Public

Hi kyegil
It seems you have issues with the folders/files permission. I need to have a closer look to detect the root of issues you mentioned. Please provide via Private message the admin and ssh credentials of your Magento 2.
I will check further and help you get out.
Regards
Mall.

#1
Vote Up
0
Vote Down
Profile photo of kyegil@gmail.com ⋅0.00 $tone July 7, 2016
Public

Thanks. Although all files/folders in pub/ already seemed to have permissions set to 644/755, changing the entire folders permissions to 755 recursively seems to have solved the problem for me.
I cross my fingers this won’t have any unvanted side effects…

#2
Vote Up
0
Vote Down
Profile photo of Ralfe Fernando ⋅20.00 $tone November 2, 2016
Public

I have also the same problem as Mall “Hi. I’ve installed according to the installation guide with no problems, but when opening the Migration Tool in Magento admin i get a 500 Internal Server Error. The same happens when I am pointing my browser to /pub/ub-tool/.The /pub/ub-tool/ folder is in place, and I can’t find any error messages in my logs.”
 
this is the error that i  i see on the admin panel
”

500 -- Internal Server Error
 This is a temporary server error. 
Please try to reload the webpage later. 

 

If you are the webmaster of this site please log in to Cpanel and check the Error Logs. You will find the exact reason for this error there.
Common reasons for this error are:

  • Incorrect file/directory permissions: Above 755.
    In order files to be processed by the webserver, their permissions have to be equal or below 755. You can update file permissions with a FTP client or through cPanel’s File Manager.
  • Incorrect Apache directives inside .htaccess file.
    Make sure you have not specified unsupported directives inside the local .htaccess file. Such include PHP settings and Apache module settings.”

 
what i’m doing wrong?

#4
Vote Up
0
Vote Down
Profile photo of Mall ⋅ Staff ⋅184060.00 $tone November 3, 2016
Public

Hi Ralfe Fernando,
I seems you have wrong folder/files permission in your site.
Let’s try with a workaround below:
In terminal window, go to your magento 2 web root folder and run below commands:
find . -type d -exec chmod 755 {} +;
and
find . -type f -exec chmod 644 {} +;
If it’s not help, let’s provide me the admin and SSH credentials of your Magento 2. I will check further and help you get out.
Regards,
Mall.
 

#5

Please login or Register to Submit Answer

Written By

Further Reading

Comments