different issues Bookshop Theme + extensions

We have different issues around installing UB book theme and supporting extensions.

Documentation provided for configuring blocks from Mag backend is insufficient and not everting is written down in documentation.
I have setup most of the things but I have few things for those you need to contact to UB theme support.

1. When I trying to import categories under “Manage Menu Items of Menu”(UB Mega menu), then its not getting imported & getting this message “All 0 categories activated was imported successfully”. We have include in Menu option is enabled, then we are not sure why this message is coming?

2. Demo content doesn’t got imported properly as we had to setup layout for all blocks manually beacuse on frontend some blocks are not displaying like home page slider, new product list block etc.

3. Please provided Magento 2 UB bookshop documentation installation for how to setup all block and theme configuration according to your demo.

4. As well as you have provided “Layout Update XML” code for home page but in magento 2 not have option in backend. Please provide documentation how to UB bookshop theme setup step by steps(set all block and Configuration setting, import categories under mega menu, create multi-column menu, widgets setting, and displaying categories list blocks and My wishlist on home page sidebar).

5. Design issue is also on there(sometimes css and js is not loading)

11 answers

Profile photo of ubdev Staff 85420.00 $tone February 21, 2020
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Hi Kurtz,
Since our team is off at present, we’re sorry for a certain delay in response. We will try to get back to you as soon as possible when we’re back to work next Monday. 
Meanwhile, if possible, could you also install UB Bookshop quickstart where you can compare the configuration options? We had updated the theme which came with certain changes, however, our user guide has not fully updated accordingly yet. 
Thanks for your understanding. 
Regards,
Ubertheme team

#1
Profile photo of Ziven Staff 92320.00 $tone February 24, 2020
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Hi Kurtz,
I’d like to follow up further on your questions below: 

When I trying to import categories under “Manage Menu Items of Menu”(UB Mega menu), then its not getting imported & getting this message “All 0 categories activated was imported successfully”. We have include in Menu option is enabled, then we are not sure why this message is coming?

I’ve tried to check the import function in my local instance, and see it was working as normal (this is the result at my end: https://www.dropbox.com/s/tld1pqi500ykj8e/2020-02-24_13-52-26.png?dl=0)

Demo content doesn’t got imported properly as we had to setup layout for all blocks manually beacuse on frontend some blocks are not displaying like home page slider, new product list block etc.

I wonder if you already download the latest package? Please help to provide me your site info, I will take a closer look:

  • URL and admin credentials of your instance
  • SSH credentials of your instance
  • Let me know the path to your M2 folder

Note: please mark your reply private, or simply switch this ticket to the private mode, then it’s safe to share your site info here. Only you and our technical team can access.  

Please provided Magento 2 UB bookshop documentation installation for how to setup all block and theme configuration according to your demo.

Please check the link of M2 UB Bookshop theme’s user guide in our reply #3 above. 

As well as you have provided “Layout Update XML” code for home page but in magento 2 not have option in backend. Please provide documentation how to UB bookshop theme setup step by steps(set all block and Configuration setting, import categories under mega menu, create multi-column menu, widgets setting, and displaying categories list blocks and My wishlist on home page sidebar).

This is the change of core Magento 2.3.4 itself. We’re working on updating the user guide in accordance with this change soon. 

Design issue is also on there(sometimes css and js is not loading)

Please help to provide us detailed info about the issue, and once we have access to your instance, we will check further and get back to you then. 

Best Regards,
ziven.
 

#4
Profile photo of ubdev Staff 85420.00 $tone February 24, 2020
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Hi Kurtz,
Regarding the issue with importing sample data, we already helped you get it resolved via this ticket. Please check again. 
For other issues, please check our clarification in reply #4 above again. If you still need our assistance, please help to provide specific details of the issues, we will follow up further then.
Regards,
Ubertheme team

#6
Profile photo of Koen De Groote 870.00 $tone February 24, 2020
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The documentation with instructions you provided us with is for different theme and is of no use for us.

Please provide us with access to a demo with complete Magento 2.3.4 installation with the bookshop theme installed, then we will set up blocks according to that demo.

regards, Kurtz

#7
Profile photo of ubdev Staff 85420.00 $tone February 24, 2020
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Hi Kurtz, 
As explained in our first reply above, please help to set up UB Bookshop theme using the Quickstart package (which is available in your download profile). Then you have a Magento instance with all extensions and theme built-in, plus sample content. From here you can compare the configuration accordingly. 
You can follow the instruction to set up Quickstart easily here
Regards,
Ubertheme team

#8
Profile photo of Koen De Groote 870.00 $tone February 28, 2020
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hi, we still face next issues around UB extensions. Please take a look if that does not solve the issue I appreciate you to have direct contact with our developers.

#Products categories menu not importing
https://prnt.sc/r8ahkk
#Not available option inside Configuration (UberTheme)
UberTheme =>UB Instant Layered Navigation (this option missing)
https://prnt.sc/r8vpr6

#Product categories URL not working
#Some blocks missing
#Not Created pages

#10
Profile photo of Ziven Staff 92320.00 $tone February 28, 2020
Public

Hi Kurtz,
We’d like to clarify further below: 

#Products categories menu not importing
https://prnt.sc/r8ahkk

I’ve checked and see the current Root Category has no sub-categories: https://www.dropbox.com/s/fw5mrmux8dhpsrx/2020-02-28_15-35-58.png?dl=0
As can be seen in that screenshot, your current root category has only 4 products and no category. That’s why you saw the ‘O category was imported’ notice  the UbMegaMenu. 
So, in order to import, please check and asign the root category that you want to import to UB Mega Menu by following these steps: 

  • Navigate to Admin -> Store -> Settings -> Configuration -> Scope -> Stores Configuration like (this screenshot) -> Main Website Store -> Root Category -> Select the Root Category you want to import.
  • And make sure you assign the Mega Menu group to the correct websites https://prnt.sc/r8wvsm
  • Once done, import the categories as normal.

UberTheme =>UB Instant Layered Navigation (this option missing)
https://prnt.sc/r8vpr6

This module needs to be installed manually, the module is not packed in the theme by default. 

#Product categories URL not working

Since you configured the current root category without any sub-categories. This screenshot indicates different categories which all were treated as Root Category: https://www.dropbox.com/s/fw5mrmux8dhpsrx/2020-02-28_15-35-58.png?dl=0

#Some blocks missing

Please check my reply #7 above again. All default Blocks of UB Bookshop should have been imported. If you still see any missing blocks, please let me know specific missing blocks. 

#Not Created pages

I tried to add a testing CMS page successfully here: https://www.dropbox.com/s/r7sub75io80p6rt/2020-02-28_15-57-46.png?dl=0. 
 
PS. For any new issues, please ask your developer to provide details of the issue in this thread, we will follow up with your team here. 

Best Regards,
Ziven.

#11

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