Hi,
After a data migration we have a problem in the customer details page in the backend of Magento2.
The error is: Unable to unserialize value.
Maybe it is because (look at my other question) that we have a customer attribute which was een select and now is een text field?
Do you have a solution for this? This customer form is not loaded in the backend and give the message( Unable to unserialize value.) where the form has to be.
Do you have any idea? Thanks in advance
Ed de Heus
KBITE
8 answers
If found something in de system.log also:
[2019-03-27 15:06:56] main.INFO: Broken reference: the ‘notification.messages’ tries to reorder itself towards ‘user’, but their parents are different: ‘header.inner.right’ and ‘header’ respectively. [] []
[2019-03-27 15:06:57] main.CRITICAL: Unable to unserialize value. [] []
And in the exception.log :
[2019-03-27 15:35:08] main.CRITICAL: Unable to unserialize value. {“exception”:”[object] (InvalidArgumentException(code: 0): Unable to unserialize value. at /var/www/vhosts/www/public_html/vendor/magento/framework/Serialize/Serializer/Json.php:39)”} []
Hi there,
[2019-03-27 15:35:08] main.CRITICAL: Unable to unserialize value. {“exception”:”[object] (InvalidArgumentException(code: 0): Unable to unserialize value. at
It seen your database has at least one custom customer attribute which has bad data format of serialize rules in M2. Let’s provide me information about your instance:
+ Admin credentials and URL to back-end
+ SSH credentials and path to M2 folder
I will help to check further on the issue you mentioned and get back you then.
Regards,
Mall.
Hi there,
Please re-check, i got 403 issue when access your site now: http://i.prntscr.com/viQCsX-hT6GpqZhAfT6XyQ.png
Regards,
Mall.
Can you give me your ip address where you trying to connect from? Or otherwise we have to do it via teamviewer orso..
Regards
Ed
Thanks,
I think i just solved this issue myself a vew minutes ago.. i think it’s a core magento problem? (But it happened after migration).
https://magento.stackexchange.com/questions/194010/magento-2-2-unable-to-unserialize-value
I made this customization, and overwrite it in my own module and it worked (for now)
So I wanna thank you for your help, and hopefully this will solve my problem.
Thanks
Ed
KBITE
Hi Ed,
Glad that you sorted it out at your end.
We close this ticket for now. In case you have any additional question, please get back to us here.
Regards,
Ubertheme team
