Extension disappeared from backend menu

Hi there,

I installed extension and successfully migrated all datas to Magento 2.4, and I found today that the button “UB Data Migration Pro” is not showing in backend menu anymore.

It seems you got an issue with the permission for folders/files in our module. Let’s try re-correct permission of folders and files at the path: app/code/Ubertheme/Ubdatamigration
Regards,
Mall.
 

Hi there,

I made the Delta Migration (successfully), than I cleaned M2 cache:
php -f bin/magento cache:clean
and the button “UB Data Migration” disappeared from admin menu again.
What I made wrong? 

That seems to be a strange issue. You can try with these steps:
1. Enable developer mode on your site.

php -f bin/magento deploy:mode:set developer

2. Run Magento’s upgrade command:

php -f bin/magento setup:upgrade;

3. And then check for the issue you mentioned again.

If you still need help on the issue even after following all the steps above, please provide me with information about your instance and I will check further for you:
+ Admin credentials and URL to the backend
+ SSH credentials and the path to the M2 folder
 

Regards,
Mall.

Hi there,

I checked in your instance and couldn’t access the backend of your site. This was the issue I got: http://prntscr.com/8fP_NFY40l0V

3 exception(s):
Exception #0 (Magento\Framework\DB\Adapter\LockWaitException): SQLSTATE[HY000]: General error: 1205 Lock wait timeout exceeded; try restarting transaction, query was: INSERT INTO `captcha_log` (`type`,`value`,`count`,`updated_at`) VALUES (?, ?, ?, ?) ON DUPLICATE KEY UPDATE `count` = count+1, `updated_at` = VALUES(`updated_at`)
Exception #1 (Zend_Db_Statement_Exception): SQLSTATE[HY000]: General error: 1205 Lock wait timeout exceeded; try restarting transaction, query was: INSERT INTO `captcha_log` (`type`,`value`,`count`,`updated_at`) VALUES (?, ?, ?, ?) ON DUPLICATE KEY UPDATE `count` = count+1, `updated_at` = VALUES(`updated_at`)
Exception #2 (PDOException): SQLSTATE[HY000]: General error: 1205 Lock wait timeout exceeded; try restarting transaction

Please consider solving that issue at your end first.
Then I will help to check further on the UB Data migration tool issue later.
 

Regards,
Mall.

Hi there,

Can you please check the backend menu?

The root issue here: https://prnt.sc/LjgcURF8Xqws
I did changes the configuration to  on that and the issue was solved: http://prntscr.com/9zByvddNkEjt
Regards,
Mall.

Hi Vladimir,
 

Thank you so much!!!
All buttons are appeared in menu!!!

We’re glad to assist. In case it’s all resolved now, please give us your confirmation so we can close this ticket.