frontend: product detail page not open

1. We done all migration steps without any error.
2. Then Re-save each migrated Store.
3. Clean Magento 2 cache.
4. Re-Index the data.
5. Clean Magento 2 cache.
6. We do not copy M1 images to M2 folder
Our problem:
Now go to frontend and try to open a product with direct link or search form.
The browser is loading and loading with no ending. Product detail page is not open.
Do you have a idea how to fix this loop loading/open product detail page?
 
Tommy

9 answers

Profile photo of Mall Staff 184060.00 $tone June 4, 2018
Public

Hi there,

Now go to frontend and try to open a product with direct link or search form.
The browser is loading and loading with no ending. Product detail page is not open.
Do you have a idea how to fix this loop loading/open product detail page?

I need a closer look to detect the root of that issue. Let’s provide me information about your instance:
+ Admin credentials and URL to back-end area
+ SSH credentials and path to Magento2 folder
I will help to check further and reply you more later.
Regards,
Mall.

#1
Profile photo of Mall Staff 184060.00 $tone June 4, 2018
Public

Hi there,
I have checked in your instance and I saw your sites try loads a none exists store which has store code ‘home1_en’:

Exception #0 (Magento\Framework\Exception\NoSuchEntityException): Requested store is not found
#0 /home/badartikel/public_html/vendor/magento/module-store/Model/StoreManager.php(168): Magento\Store\Model\StoreRepository->get('home1_en')

And the store which has store code ‘home1_en’ was not migrated by our tool. That seem comes from sample data of your third-party theme.
Seem you have deleted this store view in back-end. But there are some blocks/content still using that store in settings. You need to re-check at your end and re-setting to exists store views.
Also, I didn’t see our tool working in back-end of your instance now: https://prnt.sc/jqqkul
Kindly have a look again.
Regards,
Mall.
 

#3
Profile photo of Mall Staff 184060.00 $tone June 4, 2018
Public

Hi there,

And also go to this page:
http://badartikel.powered-by-rackspeed.de/catalogsearch/result/?q=bad&cat=
Here you will see the search result page with products.
But only the product detail page is not working. 

I have view random a product on that search result page. And I saw the root of issue as below (after a long time of loading):

Warning: Division by zero in /home/badartikel/public_html/app/design/frontend/CleverSoft/core/Magento_Catalog/templates/product/view/countdown.phtml on line 21

(http://i.prntscr.com/aIix4tUNTLWP8rz47A-3Ww.png)
As you see the root issue related to a custom code in your custom theme.
Therefore, you should contact to your theme provider to get more help about that issue.
Let’s have a loo again.
Regards,
Mall.
 

#5
Profile photo of wilken 0.00 $tone June 9, 2018
Public

Problem is fixed. I reset complete migration and restart it.
Now we stuck here:
6.2. Re-save each migrated Store View:
For each your migrated store, navigate to your backend, open each Store Views (as per this screenshot) and click Save button.
We have 33.000 products. After doing point 6.2 we have to wait more then 30 minutes.
Then we get this error:


Service Unavailable
The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later.
Additionally, a 503 Service Unavailable error was encountered while trying to use an ErrorDocument to handle the request.

We have more then 33.000 products. Do you have a other way to resave the store view? we getting this timeout…

#6
Profile photo of Mall Staff 184060.00 $tone June 10, 2018
Public

Hi there,

Additionally, a 503 Service Unavailable error was encountered while trying to use an ErrorDocument to handle the request.

That is a server issue which related to server’s settings. You should contact to your hosting provider to get more help on that.
Regards,
Mall.

#7
Profile photo of wilken 0.00 $tone June 11, 2018
Public

That is a server issue which related to server’s settings. You should contact to your hosting provider to get more help on that.

 
Our hosting provider change the timeout value. Now it’s working.
 
Next problem:
Go to thiss page and try to open a sample migrated product:
http://badartikel.powered-by-rackspeed.de/catalogsearch/result/?q=bad&cat=
The product detail page loading more then 20 minutes.
When i create a product by hand/manually, it’s open in just a second.

I think there is something wrong with migrated products.
Manually created products are working fast/fine.
 
Best wishes to you
Tommy
 

#8

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