I am facing Error 500 (unable to migrate data)

Hey there,

How are you doing? Okay, so I recently purchased UB Data Migration Pro (3.1.0) and I am facing Error 500 after the installation of your extension on Magento 2. I’ve configured everything properly (according to Docs) but still I am facing the issue. Whenever I go to the UB Data Migration tool, it shows me the error. Please see the screenshots.

Can you please guide me to the fullest or will you help me in the complete process of migration so these kinds of errors won’t repeat? I await your earliest response, as it’s an urgent query.
 

MemcachePool::get(): Server 47.75.37.30 (tcp 22, udp 0) failed with: Malformed VALUE header (0)

 
https://i.imgur.com/ysgSIPL.png
 
https://i.imgur.com/C4s6e9q.png

Thank you!

5 answers

Profile photo of ubdev Staff 28400.00 $tone November 30, 2018
Public

Hi there, 
The Pro version 3.1.0 does not support memecache yet. The reason was that there was no stable php memcache version for PHP7 at that time. For Pro v3.1.0, please switch to the file cache option as per default settings of our tool in the cache configuration file at:
pub/ub-tool/protected/config/cache.php 
Anyway, we highly recommend you upgrade to the latest Pro ver 3.1.7 which already supports memecache. It’s also compatible with the latest Magento 2.2.7 and Magento 2.3.0. 
Further, renewing your subscription is needed to access our technical support (your subscription has expired for long). 
Regards,
Ubertheme team

#1
Profile photo of ubdev Staff 28400.00 $tone December 3, 2018
Public

Hi there, 
The 404 error refers to the files / folder permission. The permissions in our /pub/ub-tool are at 775 for directories and 664 for files. Please check again at your end. 
Anyway, we highly recommend you consider upgrading to the latest Pro version, which is fully compatible with Magento 2.2.7 and Magento 2.3.0. 
Further, as mentioned before, renewing your subscription is required to access both technical support and download area. 
Regards,
Ubertheme team
 

#3
Profile photo of parrettm -30.00 $tone December 3, 2018
Public

Hi there,
thanks for you quick reply all folders and sub folder has permission of 0777 and and files are with permission 0664.
But still the same issue occuers
 

#4
Profile photo of ubdev Staff 28400.00 $tone December 3, 2018
Public

Hi there, 
If you use Nginx server, please make sure you also follow additional configuration steps as per our Readme.html included in your download package. 
Please check once again about the files/folder permission. 
If the issue still persists then, please have your subscription renewed, we will work closely further with you then.
Thanks for your understanding. 
Regards,
Ubertheme team
 

#5

Please login or Register to Submit Answer

Written By

Comments