I'm not able to import categories

On the Import Categories screen, regardless of whether I specify to import all items or selected categories, when I click on the red ‘Import Categories’ button, nothing happens.
My categories and products seem to be configured correctly -- they are all enabled, in stock, visible, etc.
Can you please tell me what might cause this?

3 answers

Profile photo of ubdev Staff 13610.00 $tone May 16, 2017

Hi Laura,
We wonder you have another profile at Ubertheme? If that’s the case, please submit a ticket under such account so that we could keep track of your purchase. Should you purchase via Magento.com, kindly provide us a copy of payment receipt to info (at) ubertheme.com. 
We’re sorry for this extra step, as our technical support requires active subscription though.
Thanks for your understanding.
Ubertheme team

Profile photo of ubdev Staff 13610.00 $tone May 17, 2017

Hi Laura, 
Thanks for sending the payment receipt. 
We’ve not updated the latest version of UB Mega Menu on Magento.com, we will proceed this process soon.
Meanwhile, please download the latest UB Mega Menu version at Ubertheme from your profile here. If the issue still remains then, kindly let us know, we will help you out.
Ubertheme team


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