Mega Menu is not displaying

The mega menu is not displaying after a user deleted some product categories. The menu data is still configured in the Magento admin but the menu is not showing.

3 answers

Profile photo of ubdev Staff 98130.00 $tone February 15, 2023
Public

Hi Chris Bradley,
 
It appears that your account is not connected to an active paid license of UB Mega Menu. As it is a paid product, it is required that you own a license to gain access to download & support.

You can purchase UB Mega Menu at this page. Then our team will be able to provide further assistance.
 

#1
Profile photo of Chris Bradley 10.00 $tone February 15, 2023
Public

I am here on behalf of a client who has a paid license. However, we just resolved this issue. There was some data corruption in the ubmegamenu_item table. We rebuilt the offending links and the navigation is working as expected.

#2
Profile photo of ubdev Staff 98130.00 $tone February 16, 2023
Public

Hi Chris,

Glad to hear that you have sorted this out at your end.

In case of any future technical questions, you may advise your client to submit the query using their paid account, which would allow our team to offer assistance properly.
 

#3

Please login or Register to Submit Answer

Written By

Comments