Migration hangs at step 5

I followed the readme, installed a fresh Magento 2.1.7, only extension is Data Migration Pro. After hours migration hangs in step 5 Products at 48,xxx %

13 answers

Profile photo of Mall Staff 184060.00 $tone July 11, 2017
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Hi there,

After hours migration hangs in step 5 Products at 48,xxx %

Kindly enable debug mode of our tool as indicated in Readme.html and continue run the data migration in the step #5 with cli command:
php -f bin/ubdatamigration run --step=5
And provide me detail information of error message if you get any issue.
Regards,
Mall.

#1
Profile photo of Jörg Märtin 70.00 $tone July 11, 2017
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Hey Mall. Thank you for your quick response. I am running the terminal command now. Where can I find error logs, if any? Are they saved somewhere? I see there is a log in magento backend, but where are the logs if running from command line?
As I run the cli command I notice after a few batches the process get killed in terminal (killed, German: getötet).

#2
Profile photo of Mall Staff 184060.00 $tone July 11, 2017
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Hi there,

 I am running the terminal command now. Where can I find error logs, if any? Are they saved somewhere?

If it has issue, you will be see it in the terminal screen.
Also, you can find detail content of the log file at: pub/ub-tool/protected/runtime/ub_data_migration.log
FYI,
Mall.

#3
Profile photo of Mall Staff 184060.00 $tone July 11, 2017
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Hi there,

As I said, running in terminal only throws “killed” after a while

That is strangle, do you see any error message at that time? If not, let provide me the admin credentials, ssh credentials and web root path of your Magento2. I will check further and reply you more later.
Regards,
Mall.

#5
Profile photo of Jörg Märtin 70.00 $tone July 11, 2017
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I checked with my hoster and with the settings of my managed server. I am not really sure, but it seems to be a performance setting of my managed server. Am converting now, I set to highest performance. Am converting now in CLI and it seems to work.

#13

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