We were able install Data Migration Pro and import everything by cli. Now we are on step 5 and the process hungs on different products. we have stopped the import, reset everything, deleted the id where it hungs and could repeat the step. Now its goin a bit further but hungs on an active product we can not delete. Since there is absolutely no debug information, its impossible for us to fix the issues on our own. And we are sure, there will be even more problems for the customer and sales data.
Please let us know, what we can do now to get what we have paid for.
Best regards
4 answers
Please give us sometime to follow up your ticket.
At the moment, our team has a 7 day national festival event starting from Wednesday (25 Jan), we are sorry that our technical support service would have some delay during this time.
Especially, we are off on 28th and 29th Jan as these are both our weekend time and the most important days of our national festival event.
We’re terribly sorry for inconvenience caused to you and thank you for your patience.
Regards,
Ubertheme team
Hi rudlerrocks,
I can’t clone the issue as you mentioned in my local. Can you explained more information about that issue.
I will check further and help you out.
Regards,
Mall.
I can send you log ifiles- if there are any ? Then you could have a look on the issues and where the process stops. An option to resume from a previous broken point would also be awesowe instead of reset and retry few thousands of records and propably waste some more hours of time.
Hi rudlerrocks,
I can send you log ifiles- if there are any ?
Yes, you can find it at pub/ub-tool/protected/runtime/ub_data_migration.log
Also, i need a closer look to detect the root of issue, kindly provide me the admin, root ssh credentials and web root path folder of your Magento2. I will check further and help you out.
Regards,
Mall.
