my product quick view is not working

clicking on quick view displaying a blank page with date on top left corner. It is happening not with all product
my website is http://www.medelist .com

6 answers

Profile photo of tuan le van 11570.00 $tone May 11, 2015
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Hi atul goel,
I need a closer look to detect the root of the issue. Please provide me the url, admin ,FTP credentials of your site and the name product is happening.
Best regards,
Kan Lee

#1
Profile photo of tuan le van 11570.00 $tone May 12, 2015
Public

Hi atul goel,
you have to edit my theme yet. Currently i see your site use the old extension Jmquickview and old theme. To fix the issue, please follow these steps:
1. backup the website.
2. go to http://www.ubertheme.com/magento-themes/megamall/ to download and install  the new packet.
And contact me if you need further help.
Best regards,
Kan Lee

#2
Profile photo of atul goel 70.00 $tone May 18, 2015
Public

Hi Kan Lee
I have few questions before updating the theme
1) can we just put the new theme on the old one?
2) What about our data related changes?
3) will it be a major rework on the website
4) right now our jm tabs also not working will the tabs also work
 
Regards
atul goel

#5
Profile photo of tuan le van 11570.00 $tone May 18, 2015
Public

Hi atul goel,

1) can we just put the new theme on the old one?

=> Yes, you can.

2) What about our data related changes?

=> Your data will not be changed when you put the new theme. 


3) will it be a major rework on the website

=> Yes. when you put the new theme, it works in the website.

4) right now our jm tabs also not working will the tabs also work

=> Yes, the extensions are updated with the new theme. 
But  before updating the theme. please backup your site and database.
Regards,
Kan Lee

#6

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