Password not correct

Hi team,
I just used Data migration pro, but customers cannot login with their passwords.  It always shows password not correct.
Other than that everything else seems working properly.
Please help

  1. Profile photo of screw123screw123 10.00 $tone March 2, 2018
    I'm migrating from CE 1.9 to CE 2.2.3

3 answers

Profile photo of Mall Staff 98440.00 $tone March 2, 2018

Hi there.

It always shows password not correct.

That is strange. Are you sure you have tested with correct username and password?
Let’s re-correct your customer credentials once more. If the issue still persists, let’s provide me information about your working as followings: (please post your information in private reply)
+ Admin credentials and back-end url of your Magento2 instance
+ SSH credentials and web root path to your Magento2 folder
+ A customer credentials with the issue as you mentioned. And the front-end url of your Magento1 site to make sure your customer credentials is truth.
+ phpMyadmin credentials of the Magento1 vs Magento2 databases
I will help to check further and reply you more later.

Profile photo of Mall Staff 98440.00 $tone March 3, 2018

Hi there,

it is now solved by restart migration and choosing merge…

Yes, let’s contact me if you need further assistance.


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