Hi, i have problems in view of the category.
The description is attacked to the sidebar: http://prntscr.com/7w005c
The box of the product overlaps the toolbar: http://prntscr.com/7w00uy
9 answers
Hi Morgan,
I need a closer look to detect the root of the issue. Please provide me the url, admin , screenshots and FTP credentials of your site.
Best regards,
Kan
You have them already in private message.
Hi
I apologise for my late response So My system is error. Can you sent me the url, admin , screenshots and FTP credentials of your site agian .
Thanks,
Kan
Hello, I came back from holiday today.
The time to receive an answer from your support team is way too long, and we need to work faster (way faster!). For this reason we started to consider using another theme, and actually we were going to ask you for a refund. Please, tell me how we have to procede to ask for a refund, thank you.
Hi Morgan,
My apology for our delay in response. We had a problem with the ticket filter tool thus prevented me from following up your question properly.
As I could not connect to your site, could you try to apply this fix?
Please go to the file: skin/frontend/jm_sportsgear/default/css/layout.css at line 63 and change code like below.
.jm-lo-2colsl #jm-main .inner { margin: 0 10px 0 0;} change to -> .jm-lo-2colsl #jm-main .inner { margin: 0 10px;}
At line 69 and change like below:
.jm-lo-2colsl #jm-col1 .inner { margin: 0 0 0 10px; } -> change to .jm-lo-2colsl #jm-col1 .inner { margin: 0 10px; }
Please go to the file: skin/frontend/jm_sportsgear/default/css/styles.css at line 3490 and add new the code like below:
.products-grid li.item .inner {
border-right: 1px solid #ddd;
float: left;
width: 100%;
margin: 0 !important;
padding: 40px 30px;
height: inherit !important; <-- add new
-webkit-box-sizing:border-box;
-moz-box-sizing:border-box;
box-sizing:border-box
}
Thanks for your understanding.
Best Regards,
Ziven.
Hello, we don’t want to fix this, we are just not happy at all with the fact that we keep having problems. We want to ask for a refund, please, tell me how I have to procede.
Hi Morgan,
As you purchased this theme since 16 Jan which was beyond the due date for refund. Could you consider to have the issue fixed following my instruction? I can directly apply the fix on your site if you provide me your site credentials again.
I hope you can share with us this unexpected case.
Look forward to hearing from you.
Regards,
Lara
Hello Lara, which was the due date for the refund? And where was it written?
Thank you
Hello Morgan,
The policy is available at http://www.ubertheme.com/terms/
Please take a look.
Thank you
Lara
