Redirected to admin login when adding new item

Hello,
recently i purchased your mega menu extension and it was working properly when first installed but now whenever i go to add a new menu item i will instantly get redirected to admin login.
is there any way you guys can help out?
 
thank you.

3 answers

Profile photo of Mall Staff 118780.00 $tone May 17, 2019
Public

Hi there,

whenever i go to add a new menu item i will instantly get redirected to admin login.
is there any way you guys can help out?

That is strange. Please try once more at your end. If the issue still persist, please provide me the following information:

  • URL and Admin credentials of your site
  • SSH credentials of your M2 instance
  • Let me know the path to your M2 folder

I will help to check further and get back to you then.
PS. Please make sure you mark your reply private, then it’s safe to share your site info here. Only you and our technical team can access.
Regards,
Mall.

#1
Profile photo of midcanfast 220.00 $tone May 21, 2019
Public

Hi,
sorry for the late reply as it was the long weekend here.
I have troubleshooted it and figured out the problem was conflicting extensions.
Sorry for the inconvenience! 

#2
Profile photo of ubdev Staff 46620.00 $tone May 22, 2019
Public

Hi there,
Glad that you figured it out at your end. 
In case you have any additional question, please get back to us here. 
Regards,
Ubertheme team

#3

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