I have built a store where we offer free shipping over a certain order value. When I do a trial and get to that point of the checkout I note that i am given the option to check a box for free shipping or one for paid shipping even though the order is over the minimum amount. Is that how it should work or have i missed a setting? I had presumed that as the shipping was free then the paid shipping method would not show once the order was over a certain price.
I have attached a screen shot to show you what I mean.Attachment 40085
Cheers Jim
8 answers
Did you add conditional "Minimum Order Amount" when you config free shipping?
Eg:
I config free shipping for all orders which have total over 100$: http://prntscr.com/4o6t47
In front-end, if order has total >=100$ it will show: http://prntscr.com/4o7crp
else it doesn’t show shipping method free: http://prntscr.com/4o7chn
Ok so what you are saying is I have the correct settings. But Magento only knows when it is under the minimum price and so charges for shipping. When it is over the minimum price the client still has to choose he wants free shipping it does not offer it as the default.
Please PM me your site’s url, admin and ftp credentials, I’ll detect the root of issue for troubleshooting.
Thanks Lee I sent you a PM.
Hi Lee,
When i went to the forum notification was all in red and when i clicked on it and the note from you it just redirected me to here but there is no message?
I check on your site and see that the shipping methods on your site are working correct.
Because "Flat rate" and "Free" are 2 different methods so with all orders have total > 1 200 000 shipping will has 2 method shipping. Free shipping can’t be default in this case.
Hi Lee,
Last night I got another notification that was all in red and when i clicked on it and the note from you it just redirected me to one of my other questions but there was no answer there?
This is the first time we’ve head this issue, could you forward that message to me, I will report to admin system for further checking.
