Magento 2.2.3
Migration Pro 3.1.3
We successfully imported all data, however, while using the admin, we noticed that we cannot edit customer accounts. We received an admin error “Something went wrong while editing the customer” when trying to click the “edit” link on the customer grid page.
Also, on the frontend, we are getting errors about magento customer components [ERROR] Failed to load the “Magento_Customer/js/view/authentication-popup” component.
Any idea what is wrong?
11 answers
Hi there,
Please re-check. I couldn’t access your instance from my end now: https://prnt.sc/ja0c7f
Regards,
Mall.
Can you please try again?
Hi there,
I still couldn’t access to your instance now: http://i.prntscr.com/OYNdoGWISHS4bE0lFdZBCg.png
Regards,
Mall.
Can you access the frontend? We have IP restriction on the admin, but I removed it for now, so it should work for you. If not, I’m not sure the issue. I tried from a VPN and it works fine for me.
BTW, maybe you need to go to frontend page first for some reason. We have basic auth that needs to be entered first.
Hi there,
BTW, maybe you need to go to frontend page first for some reason. We have basic auth that needs to be entered first.
I tried but could not access your front-end. I got the same issue: http://i.prntscr.com/m0jqwT16S2mLQGcKhzdUdA.png
Please help to check again.
Regards,
Mall.
Hi there,
I have checked your instance and found the issue you mentioned. That was because you have missed re-index step after migrating using our tool. I have re-indexed your data and the issue you mentioned was solved.
https://www.dropbox.com/s/7noewvvkr7yjyab/2018-04-27_10-32-23.png?dl=0
Please make sure you strictly follow our required steps in our Readme.html instruction that comes packed with your download package.
Please check again.
Regards,
Mall.
