Sorting is not correct

Hello,
 
The menu on the site is not sorted the same as in the backend. I guess this is not the way it should be?
See https://www.dropbox.com/s/2vx32pwsoacwa7q/ubmegamenu_sorting.png?dl=0
Don’t mind the Home link, it is deactivated.
Thank you.
 
Klaus

3 answers

Profile photo of Ziven Staff 100240.00 $tone March 6, 2020
Public

Hi Klaus,

The menu on the site is not sorted the same as in the backend. I guess this is not the way it should be?
See https://www.dropbox.com/s/2vx32pwsoacwa7q/ubmegamenu_sorting.png?dl=0
Don’t mind the Home link, it is deactivated.

After you configure the MegaMenu, you need to flush Magento cache to apply your changes.  
If you already did that and the issue still persists, then provide us your site info, we will check further: 

  1. URL and admin credentials of your M2 instance
  2. SSH credentials of your M2 instance
  3. Let us know the path to your M2 folder

Meanwhile, please let us know the PHP version you’re using (We noticed that you did ask us yesterday about the compatibility with PHP 7.2 and 7.3). 
 
PS1. Please try to get back to us as soon as possible, since our technical team is about to be off for the weekend. Our apology for certain delay if you reach out to us during the weekend period. 
PS2. Please mark your reply private or simply switch this ticket to the private mode, then it’s safe to share your site info here, only you and our technical team can access. 

Best Regards,
Ziven.

#1
Profile photo of studioemma 0.00 $tone March 6, 2020
Public

Hello,
Yes, cache flushing doesn’t fix the issue.
We’re using 7.2, giving access via SSH is not something we are very keen about. It creates a lot of extra work to do this in a secure way.
We’ll test the mega menu on a 7.2 clean install with Luma theme here internally and send feedback. If the issue also occurs, than you can patch the extension without SSH.
Can I ask why 7.2 and 7.3 has not yet been tested in paid extensions? 7.1 has been EOL for a long time.
Thank you.
Klaus
 

#2
Profile photo of ubdev Staff 97710.00 $tone March 9, 2020
Public

Hi Klaus, 
 
We’re sorry for replying to you this late as we’ve just been back from our weekend. 
 
We’ve had a quick test with our UB MegaMenu latest ver. 1.1.8 and see it works fine with PHP 7.2. (Testing with PHP Version 7.2.28-3+ubuntu18.04.1+deb.sury.org+1)
 
Please move forward with the setup at your end. If you come across any issue, please do let us know.
 
Regards,
Ubertheme team

#3

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