What time zone are support hours in?

What time zone is “Support is available Monday to Friday 8.30 AM to 5.30 PM with reply time of max 24 hrs.”?

1 answer

Profile photo of ubdev Staff 18680.00 $tone March 2, 2018
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Hi Jay Rothschild,
We’ve just replied to you via email, kindly check. 
As per our standard support policy, we will get back to you within 24 hours. However, we will try our best to follow up within our working hours. 
Further, the scope of our technical support covers the bugs/issues of our extension only. Customization should be handled at your end. 
Regards,
Ubertheme team

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