Hello,
As I’ve wrote you in my previous e-mail from some 10 hrs back, I’m having difficulties installing and using the quickstart installation for Classy theme. I’ve spend all night trying to get it to work like it is described in the poorly provided guide from here http://www.ubertheme.com/docs/classy/ . I use a webhosting server and from some reason every time after i get to step 3 provided in the guide i get ”
Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator, [email protected] and inform them of the time the error occurred, and anything you might have done that may have caused the error.
More information about this error may be available in the server error log.
Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request. ” error, please provide a more detailed guide and issues that can occur during those steps. It’s very frustrating to do something 10 times and see the same result everytime. From my debugging i saw that it might be a permission problem (something that it’s not mentioned in th e guide)Please consider refunding my purchase if no solution is provided.
4 answers
Hi,
The package was checked and installed successfully at our site before uploading to the download directory for customer so that this kind of issue normally come from the configuration of server.
However, I need a closer look to detect the root of issue, please PM me url and ftp credentials of your site.
Regards,
Lara
Hi Marius,
We tried to connect you server with you account but it failed, could you please check it again and let us now the exact information below to debug the issue at your end quickly:
1. Host Name/Ip?
2. FTP Protocol?
3.Port Number?
4.Username and password to connect FTP
5.Which encryption Type you are using.
Thank you
Lara
@marius chiosea:
Thank you so much for reporting the issue of installation. We would like to take this as note on the documentation about the system requirement
Thank you
Mall