Ajax request 404 error when getting image folder

Hi there, 
We wonder if you have another profile at Ubertheme? We could not keep track of your purchase. 
In case you purchase our product on Themeforest, kindly provide us a copy of payment receipt to info (at) ubertheme.com. We’re sorry for this extra inquiry. 
Our technical support requires active subscription though.
Regards,
Ubertheme team
 

Hi Ender2024,
I need a closer look to detect the root of the issue, please PM me URL, admin and FTP credentials of your site.
Best Regards,
Ziven.

Hi Ender2024,
Thanks for sending me your site credentials. 
However, please grant me full permission for admin credentials so that I can debug the root of issue. 
Best Regards,
Ziven.

Hi There,

I have been trying to select images from a directory for the slideshow, but the ajax request always fails with a 404 Not Found error, leaving the “Please Wait” message permanently displayed and all controls locked until I refresh the page. Using Firefox diagnostic tools, I have been able to find that the ajax destination url is “https://zfitevolve.com/index.php/jmslideshow/adminhtml_index/listImages/key/d23bcdae5ee1657a05672d13ba30d9bb/”. I have been doing some troubleshooting and research of my own, but so far have been unable to find enough relevant information to get it working. I am using Magento v1.9.3.8.

I did update configuration in your admin and the issue has been resolved. For your information, you should have the setting below enabled: 

admin -> System -> Configuration -> ADVANCED -> Admin -> Security -> Admin routing compatibility mode for extensions (Enable)

Best Regards,
Ziven.
 

Hi there, 
Glad we can help. Please get back to us in case you have additional question. 
Regards,
Ubertheme team