Issuee: Sorry, no quotes are available for this or

Hi,
I have installed UB One Step Checkout 1.0.6 on my store under construction and after I have the module installed I could not have the shipping rates being showed anymore. 
I use a custom module to calculate brazilian rates by the Correios company, but even if I disable it and set the Free Shipping as the default method I receive the message:
“Sorry, no quotes are available for this order at this time” at the checkout page.
Could you help me on this issue?
Regards.
Davi

10 answers

Profile photo of Mall Staff 112620.00 $tone March 29, 2019
Public

Hi there,

I use a custom module to calculate brazilian rates by the Correios company, but even if I disable it and set the Free Shipping as the default method I receive the message:
“Sorry, no quotes are available for this order at this time” at the checkout page.

So, it seems there’s something wrong with your instance. I need to take a closer look to detect the root cause of that issue. Please provide me the credentials below: 

  • URL and Admin credentials of your M2 instance
  • SSH credentials of your M2 instance
  • Let me know the path to your M2 folder

PS. Please make sure you mark this ticket private, or post a private reply, then it’s safe to share your site credentials here. Only you and our technical team can access.
Regards,
Mall.
 

#1
Profile photo of Mall Staff 112620.00 $tone March 30, 2019
Public

Hi there,
Please recheck, i got 403 issue when access your URL: http://i.prntscr.com/hruJhbExSYi58AjjDvMGUw.png
Regards,
Mall.

#3
Profile photo of Mall Staff 112620.00 $tone March 31, 2019
Public

Hi there,
I checked in your instance but I see another issue as in this screenshots: http://i.prntscr.com/KzKyKqhWQkiOs0PAg_-XKw.png
That is a javascript issue which related to a custom JS file in your custom theme and it effected to functions of our module.
The related JS file at URL: /frontend/Solwin/freego/pt_BR/Magento_Ui/js/form/element/post-code.js
Therefore, you should consider to solve that issue firs. I will help to check on the issue you mentioned on shipping methods later.
Regards,
Mall.

#5
Profile photo of Mall Staff 112620.00 $tone April 2, 2019
Public

Hi there,

But, using UB One Step Checkou I still get Sorry, no quotes are available for this order at this time.
Sorry, no quotes are available for this order at this time
http://lojapreditiva.com/images/ub-onestep-checkout.JPG
Could you please verify it again?

That is strange. It seems you had cache issue in your browser. Please try to clean browser cache and check once again.

Below are screenshots captured at my end:
In the cart page: http://i.prntscr.com/Qrp33kHrTfWXwWOwBFMQpQ.png
And in the one step checkout of our module: http://i.prntscr.com/hcIMC8ipS-ehvIub1ukAJQ.png

Regards,
Mall.

#7
Profile photo of ubdev Staff 41740.00 $tone April 3, 2019
Public

Hi Davi, 
Please give us a bit more time to debug once again. We will get back to you as soon as possible. 
Many thanks. 
Regards,
Ubertheme team

#9
Profile photo of Mall Staff 112620.00 $tone April 3, 2019
Public

Hi there,

“Sorry, no quotes are available for this order at this time” at the checkout page.

Please do steps below to solve that issue:
+ Download the javascript file at here
+ Upload replace to the file at path: app/code/Ubertheme/Checkout/view/frontend/web/js/view/shipping-address.js
+ Once done, redeploy static files of your instance and clean M2 cache.
And tell me know how it goes.
Regards,
Mall.
 

#10

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