We’re seeing a number of customers getting confused about declined transactions due to layout issues. When a card transaction is declined (Authorize.net), the message is displayed at the top of the payment block, yet the focus of the page on reload is at the top. By the time a customer scrolls down, the declined transaction message has disappeared as the display period is very short. Where in the JavaScript would I find the timing value for the display of this message and increase it so it doesn’t get missed?
2 answers
Hi Mark,
When a card transaction is declined (Authorize.net), the message is displayed at the top of the payment block, yet the focus of the page on reload is at the top.
Please help to provide me some screenshots of that context. I will help to check further and get back to you then.
Regards,
Mall.
Hi Mark,
We wonder if you still have any difficulty when setting up the one-step checkout with our module. If the module has any issue at your end, please do let us know.
Regards,
Ubertheme team
