download

I have not received my order with download link.  Please have some contact me, my Invoice ID: 4350c9467b8deef9cdd9e815e9907bf7
 
I paid via PayPal and have not been able to download

UB Mega Menu -- Standard -- 6 Month Support
$139.00 USD
 

 

4 answers

Profile photo of ubdev Staff 63620.00 $tone June 17, 2020
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Hi George Garcia, 
We wonder if you have another profile at Ubertheme. We could not keep track of any purchase associated with your current profile. 
Please help to provide us the username of the paid profile you registered at Ubertheme. Alternatively, please help to send us the payment receipt via info@ubertheme.com, we will follow up further with you then.
Regards,
Ubertheme team

#1
Profile photo of George Garcia 10.00 $tone June 17, 2020
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The only other profile I created was ftcycle, I looked on that profile and their is nothing under download.
I can contact Paypal and request refund and try to purchase again if that would make things easier.  I have provided the invoice ID for your records.

You sent a payment of $139.00 USD to J.O.O.M Solutions Co., Ltd.
 

Invoice ID: 4350c9467b8deef9cdd9e815e9907bf7

#2
Profile photo of ubdev Staff 63620.00 $tone June 18, 2020
Public

Hi George Garcia, 
We’ve checked and saw that your payment via Paypal was marked ‘pending’ at the moment. Please give us a bit more time to check if there’s anything wrong with our system. 
We did notify you of the same regarding your pending purchase via email, please take a look if you have received that email. 
We will keep you informed on the status soon within today. 
Thanks for your patience.
Regards,
Ubertheme team
 

#3
Profile photo of ubdev Staff 63620.00 $tone June 18, 2020
Public

Hi George Garcia, 
We’ve just activated the download access under the profile ‘ftcycle’ that you purchased our module. You can now get UB Mega Menu from that profile (here). 
We’re sorry for the inconvenience caused by this. 
Regards,
Ubertheme team

#4

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