How to fix 500 error

When I put in my URL, I get a 500 error
I also cannot login into Magento backend. It was working until Wednesday so I do not understand what the problem is. I already contacted Bluehost and they said that it is from Magento side.

Start your code here
Start your code here
Start your code here

5 answers

Profile photo of Mall Staff 184060.00 $tone January 14, 2016

Hi Chien chang Lu,
Please re-check the ftp credential you are provided. I try upload a php file for test ‘mc.php’ to the webroot but it’s not working.
You can see this:
But it’s not working:
Seem it’s not a ftp credentials for webroot of the site at
Please re-check and provide me correct ftp credentials of the site at and i will check further.


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