Installation

Hi!
Per your site, I paid for the Magento Crafts theme to be installed within 24 hours on my website.  It’s not up and there’s no way to contact you outside of email.  To the best of my knowledge, my site also has the 1.9.1 update.  Please reply with the reason why the demo site isn’t up.
I look forward to your reply,
Arlene

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