subcategories images are missin

hello team,
We have done migration using pro tool. Everything seems perfect. Only subcategories images are missing. Some of are showing but many missing. All files exists at server level in same media folder
Check link “http://pwa-solution.com/catalog/category/view/s/plumbing/id/4046/”.
 
What could be solution. Deploy static data, clean cache etc, reindex.. basic thing we already done.

5 answers

Profile photo of Mall Staff 111120.00 $tone December 25, 2018
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Hi there,

Some of are showing but many missing. All files exists at server level in same media folder

What could be solution. Deploy static data, clean cache etc, reindex.. basic thing we already done.

It seem you got issue with folders/files permission on some media files. Let’s re-check folders/files permission on media files you mentioned. If the issue still persists, let’s provide me information about your instance:
+ Admin credentials and URL to back-end
+ SSH credentials and path to M2 folder
I will help to check further and get back you then.
Regards,
Mall.

#1
Profile photo of sunny patel 110.00 $tone December 25, 2018
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hi, I have noticed one thing. in Magento 1 there are two type of images -- thumbnail images and image for categories. 
While in Magento 2 there is no thumbnail image only image is there.
So, in magento 1, categories most of the categories have thumbnail images and no images, only few categories has both type of images.
My question is how can I relate thumbnail images(from magento 1) to image(magento 2) for categories?? This will solve my issue. 

#2
Profile photo of Mall Staff 111120.00 $tone December 25, 2018
Public

Hi there,

While in Magento 2 there is no thumbnail image only image is there.

Yes that is right, Magento 2 does not use the category’s thumbnail attribute.

My question is how can I relate thumbnail images(from magento 1) to image(magento 2) for categories?? This will solve my issue. 

Please note that, our migration tool helps to migrate category’s media data only and it does not support to convert data from type A to type B.
This will need additional customization to our migration tool to convert category’s thumbnails to category’s image data in M2. If you’re fine with this, we will let you know the estimated quote for this additional customization. 

Regards,
Mall.
 

#3
Profile photo of sunny patel 110.00 $tone March 11, 2019
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hi,
What will be the cost for customization script for converting category’s thumbnail to category’s image 
and 
same way some of products are missing images. Here might be same situation.
What will be estimated quote?

#4
Profile photo of ubdev Staff 39740.00 $tone March 12, 2019
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Hi Sunny Patel, 
Please provide us the following site credentials, we will check and get back to you with the estimated quote: 

  • URL and admin of your M2 instance
  • SSH credentials of your M2 instance
  • Let us know the path of your M2 folder
  • Let us know a sample SKU that has the missing images. 

Regards,
Ubertheme team

#5

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