the extension loads a 404 page

I installed the extension and when I go to the page in the admin a 404 loads.
Thank you

3 answers

Profile photo of ubdev Staff 76860.00 $tone December 17, 2020
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Hi there, 
It seems you had an issue with the files/folder permission. Please open the SSH terminal, go to your M2 folder and run these commands to update the files/folder permission again: 

find . -type d -exec chmod 755 {} +;
find . -type f -exec chmod 644 {} +;

If your server is Nginx, you have to perform extra settings for Nginx as indicated in the guide of our tool in Readme.html. 
Regards,
Ubertheme team

#1
Profile photo of colm8020 40.00 $tone 6 days ago
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Hi, I’ve tried this but I get this error,
 
CException
Application runtime path “/…./m2.showfront.com.au/public_html/pub/ub-tool/protected/runtime” is not valid. Please make sure it is a directory writable by the Web server process.

#2
Profile photo of Mall Staff 159450.00 $tone 6 days ago
Public

Hi colm8020,

CException
Application runtime path “/…./m2.showfront.com.au/public_html/pub/ub-tool/protected/runtime” is not valid. Please make sure it is a directory writable by the Web server process.

Please open your SSH terminal, go to the M2 root folder and run the following command to change the permission:

chmod -R 775 pub/ub-tool/protected/runtime;

Once done, check the issue you mentioned again.
 
PS. For any additional questions you might have, please submit a new ticket, we will follow up with you then. 

Regards,
Mall.
 
 

#3

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