We have purchased travelgear theme, looks bad!

Hi -- we have installed travelgear on backcountrygear.co.nz.  It doesn’t look anything like the theme. 
How do we fix this.

  1. We have also installed the sample data from the quick install.

3 answers

Profile photo of Ziven Staff 100680.00 $tone April 27, 2018

Hi Wendy,
Please PM me your site’s url, admin and ftp credentials, I’ll detect the root of issue for troubleshooting.
Best Regards,

Profile photo of ubdev Staff 98390.00 $tone April 27, 2018

Hi Wendy,
We wonder if you have another profile at Ubertheme? We could not keep track of your purchase. 
We’re sorry for this additional question, as our technical support requires active subscription though. 
PS. Please provide us your site credentials as per Ziven’s instruction and your purchase details as well. Make sure you mark your reply as a private reply when posting your site credentials here. 
Ubertheme team

Profile photo of Ziven Staff 100680.00 $tone April 27, 2018

Hi Wendy,
I checked your Admin panel and see you have removed all Static Block (Admin > CMS > Static Blocks): 
Those blocks should be in place as per our guide here
Further, your site has only one product at present which is hard to see the theme as per our demo. 
So, please check our user guide and set up the static blocks again. 
PS. As our office is off in next 4 days on a national festival event, our apology for certain delay in following up your question. We have staff on duty, however it will take a bit longer than the regular working hours. Thanks for being patient.

Best Regards


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