500 error

What /files permission should it be as I am getting 
 
500 — Internal Server Error
 This is a temporary server error. 
Please try to reload the webpage later. 
 
If you are the webmaster of this site please log in to Cpanel and check the Error Logs. You will find the exact reason for this error there.
Common reasons for this error are:

  • Incorrect file/directory permissions: Above 755.
    In order files to be processed by the webserver, their permissions have to be equal or below 755. You can update file permissions with a FTP client or through cPanel’s File Manager.
  • Incorrect Apache directives inside .htaccess file.
    Make sure you have not specified unsupported directives inside the local .htaccess file. Such include PHP settings and Apache module settings.

1 answer

Profile photo of Mall Staff 184060.00 $tone January 28, 2018
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Hi there,

500 — Internal Server Error

I need a closer look to detect the root of issue as you mentioned. Please provide me the information about your instance as followings:
+ Admin credentials and site URL
+ SSH credentials web root path to your M2 instance.
I will check further and reply you more later.
Regards,
Mall.

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