503 Server Unavailable Error – Please help

Hi Ziven,
After the fixes you made yesterday everything was working fine, but as of late last night, our site now gives this error:

503 Service Unavailable The server is temporarily busy, try again later!

https://elimbookshop.com

I checked the log file. The last error logged says:

[06-Nov-2018 23:44:40 UTC] PHP Warning:  require(/home/elimbook/public_html/vendor/composer/../magento/module-product-video/registration.php): failed to open stream: Permission denied in /home/elimbook/public_html/vendor/composer/autoload_real.php on line 70
[06-Nov-2018 23:44:40 UTC] PHP Warning:  require(/home/elimbook/public_html/vendor/composer/../magento/module-product-video/registration.php): failed to open stream: Permission denied in /home/elimbook/public_html/vendor/composer/autoload_real.php on line 70
[06-Nov-2018 23:44:40 UTC] PHP Fatal error:  require(): Failed opening required ‘/home/elimbook/public_html/vendor/composer/../magento/module-product-video/registration.php’ (include_path=’/home/elimbook/public_html/vendor/magento/zendframework1/library:.:/opt/alt/php70/usr/share/pear’) in /home/elimbook/public_html/vendor/composer/autoload_real.php on line 70

Our website is not available now. Can you please advise on what might be the issue. 

Thanks.
Paul

3 answers

Profile photo of Mall Staff 98400.00 $tone November 7, 2018
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Hi Paul,

Our website is not available now. Can you please advise on what might be the issue. 

From the error message you quoted, I saw that you got an issue with the folders/files permission issue:

require(/home/elimbook/public_html/vendor/composer/../magento/module-product-video/registration.php): failed to open stream: Permission denied in /home/elimbook/public_html/vendor/composer/autoload_real.php on line 70

Please re-check folders/files permission settings in the web root folder of your M2 instance.

Also, when I tried to access your site at https://www.elimbookshop.com I got a server’s 503 issue: http://i.prntscr.com/4WYvU5UtSKuNu9bhcvljzQ.png
You should contact your hosting provider to get further help since it refers to server’s issue.
Please let me know if you need further assistance then. 
Regards,
Mall.

#1
Profile photo of ubdev Staff 28400.00 $tone November 7, 2018
Public

Hi Paul, 
Glad that you sorted it out at your end. In case you have any additional question, please get back to us here or submit a new ticket. 
Regards,
Ubertheme team

#3

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