After a succesful datamigration with step 1, 2, 3, 4, 5 and 8, all products and categories are not reachable by their url.
The root category is assigned to the store and cache is cleaned and re-indexed, followed all instructions. What could possible be wrong and is this a known problem? I couldn’t find any solution yet on this forum.
Thanks in advance!
INFO: UB Data Migration Pro (CE) -- 3.2.7 -- with magento ver. 2.4.6.
3 answers
Hello,
We regret to inform you that our expert responsible for UB Data Migration Pro is unavailable to provide direct support. Since UB Data Migration Pro is a complex product, the rest of our team is not adequately equipped to provide support for it.
You can refer to the official guide included in the extension package (readme.html) for assistance with the migration process.
We sincerely apologize that we can’t be more helpful in this situation. In case it still doesn’t work and the issue is critical to your use of UB MegaMenu then please inform us, we will gladly process a refund for you in this particular situation.
Hi,
That’s really sad to hear. I have 3 Month Support as shown on the webpage:
https://www.ubertheme.com/magento-extensions-2-x/magento-2-data-migration-pro/ “You’re entitled to migrate the data from a single Magento 1 database instance. Access to the most recent version of product and free technical support during your membership period.”
Can you explain a bit more why this is suddenly not possible anymore?
Hello,
Can you explain a bit more why this is suddenly not possible anymore?
Unfortunately our lead developer for the UB Data Migration Pro project has recently passed away due to illness. This unexpected loss has left our team without the necessary expertise to provide adequate support for the project.
We sincerely hope for your understanding in this situation.
