Costumer change password page is blank

I´m doing tests to my new store and I found out the page to reset the password as a customer is blank. I need help to fix this issue, thanks.

3 answers

Profile photo of Adam Due 10.00 $tone June 2, 2016

dont know whether it can help you or not, but i found it in google search 😀 It was said that you have to update to this block.
I think you can see and try it. Good luck 🙂

<customer_account_changeforgotten translate="label">
    <label>Reset a Password</label>
    <remove name="right"/>
    <remove name="left"/>

    <reference name="head">
        <action method="setTitle" translate="title" module="customer">
            <title>Reset a Password</title>
    <reference name="root">
        <action method="setTemplate">
        <action method="setHeaderTitle" translate="title" module="customer">
            <title>Reset a Password</title>
    <reference name="content">
        <block type="customer/account_changeforgotten" name="changeForgottenPassword" template="customer/form/resetforgottenpassword.phtml"/>
Profile photo of Ziven Staff 100390.00 $tone June 2, 2016

Hi Asuka,
I need a closer look to detect the root of issue, please PM me url, admin and ftp credentials of your site.
Best Regards,


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