Database connection error

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Installation Services

kadenmai asked February 13, 2016

I got this error at step

Configuration

Database Connection

Database Type

MySQL

Host *
You can specify server port, ex.: localhost:3307
If you are not using default UNIX socket, you can specify it here instead of host, ex.: /var/run/mysqld/mysqld.sock

Database Name *
User Name *
User Password
Tables Prefix
(Optional. Leave blank for no prefix)

I sure that everything are good, that’s is an empty database

bidoshop_website
0.00 MB

bidoshop_admin

MegaMall

1 answer

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Mall ⋅ Staff ⋅184060.00 $tone February 15, 2016

Public

Hi kadenmai,
I need a closer look to detect the root of issue as you said. Let’s provide me the URL and FTP credentials of your site.
Also, maybe the issue come from the PHP version, you can re-setting to PHP version 5.x and re-start the Magento installation and tell me know how it goes.
Regards,
Mall.