Error accessing module in my admin panel.

Hello, I’m having trouble accessing the module on my backend panel. https://prnt.sc/u6e2hs
I enter the username and password correctly it does not allow me access.

I went to my downloads to check the version and documentation and got no help. Can you help me?
https://prnt.sc/u6e2hs

  1. https://prnt.sc/u6e3iu my panel admin error

1 answer

Profile photo of ubdev Staff 68520.00 $tone August 26, 2020
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Hi Raphael, 

I went to my downloads to check the version and documentation and got no help. Can you help me?
https://prnt.sc/u6e2hs

We noticed that your subscription has expired for long since Jan 28, 2020, you need to renew your subscription to get access to the latest Pro v3.2.4 package (which is fully compatible with Magento 2.4). 

https://prnt.sc/u6e3iu my panel admin error

That seems your server has a special setting. Please apply this tweak code:

  • Download the PHP file here
  • Then, upload that file and overwrite the PHP file at pub/ub-tool/protected/components/UserMenu.php

Once done, you should be able to access the back-end of our module as normal.
 
PS. Anyway, renewal is needed under your circumstance since our technical support requires an active subscription though. We’d like to offer 15%OFF on your renewal if you choose to. 
 
Regards,
Ubertheme team

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