error log after enabling Mega menu

hi, in Magento 2.2.2. install -- the installation of UBThemeHelper-Package_1.0.0/UB Content Slider/UB Instant Layered Navigation/UB QuickView goes right.

When we enable UB Mega Menu we get a repeatable error log.
My questions: is there any known failure we can solve?
If not, i prefer you take a look and settle the issue
regards, Kurtz

8 answers

Profile photo of Ziven Staff 78250.00 $tone January 8, 2018
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Hi Kurtz,
I am sorry for not getting your points. It would be awesome if you can possibly include URL of your site and a screenshot with detailed explanation. I am happy to help you out.
Best Regards,
Ziven.

#1
Profile photo of Ziven Staff 78250.00 $tone January 8, 2018
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Hi Kurtz,
Thanks for sending the info. But when I’m trying to connect to edit the file with FTP. I don’t know the folder have the site. Please let me know the path go to the root site. 
Also the command “SSH (prefix for every command on the command line: sudo -u www-data)”  it requests the password like this: “[sudo] password for kasambhai:” Please let me know the password to connect SSH root site. 
Best Regards,
Ziven.

#3
Profile photo of Ziven Staff 78250.00 $tone January 9, 2018
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Hi Kurtz,
Sorry about delay the message. But when I’m trying to SSH with password you sent in second email: https://www.dropbox.com/s/q4ouk46w9rqn4vv/2018-01-09_09-40-55.png?dl=0
It shows wrong password. Please help me check and let me know again.
Best Regards,
Ziven.

#5
Profile photo of Ziven Staff 78250.00 $tone January 10, 2018
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Hi There,
The error log has been resolved. I only uninstalled UB MegaMenu and have it re-installed, and it’s working now.  
Please check again and let me know if you need help further.
Best Regards,
Ziven.

#7
Profile photo of Koen De Groote 300.00 $tone January 12, 2018
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hi Ziven, it works on our side. 2 developers tried indepently to install/activate the extension and got errors, but it works now, thank you, Kurtz

#8

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