Extension error

We have installed extension. The extension has been installed on the admin panel and menu also showing on the left panel. But the main page extension is not showing and it says not found.
We are using “UB Data Migration Pro” extension.
https://www.ubertheme.com/magento-extensions-2-x/magento-2-data-migration-pro/

7 answers

Profile photo of ubdev Staff 97710.00 $tone June 8, 2018
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Hi there,
It seems the Not Found issue was due to the wrong files/folder permission. 
Please run these two commands in your Magento 2 webroot to update your folder / file permission:
find . -type d -exec chmod 755 {} +;
find . -type f -exec chmod 644 {} +;
If the issue still persists then, please get back to us here, we will help you out.
Regards,
Ubertheme team
 

#1
Profile photo of Mall Staff 184060.00 $tone June 11, 2018
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Hi there,
I need a closer the look to detect the root of issues as you mentioned. Let’s provide me information about your instance:
+ Admin credentials and URL to back-end
+ SSH credentials and path to Magento2 folder
I will help to check further and get back you soon.
Regards,
Mall.

#3
Profile photo of Mall Staff 184060.00 $tone June 11, 2018
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Hi there,
I have checked via ssh and I saw the root issue still is wrong folders/files permission in web root folder of your instance.
For your case you must run more command below to change folders/files permission at your end:
sudo chown -R biits:biits .;
(For your information: The ssh credentials you provided hasn’t permission to change folders/files permission)
And tell me know how it goes then.
Regards,
Mall.
 

#5
Profile photo of biitsllc123 460.00 $tone June 11, 2018
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I can see the site again but now get a 404 page when I try to go to the extension.
 
If you use sudo for that user i provided you can do anything.

#6
Profile photo of Mall Staff 184060.00 $tone June 11, 2018
Public

Hi there,

I can see the site again but now get a 404 page when I try to go to the extension.

I have re-check and I saw your web server is nginx/1.10.3 (Ubuntu). And you must do more extra configuration for nginx as indicated in the guide of our tool in Readme.html (included in your download package)
Regards,
Mall.

#7

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