I have had to erase my whole site again because of another issue. I tried reinstalling UB Data Migration and the same problem occured that did the last time where there was the icon in the side bar with just a blank screen.
Can you please fix it again? We noticed from your terminal screenshots that there should be a folder called “view” in the app folder but there is not.
Thanks,
Crystal
You still have my ssh info.
7 answers
Hi Crystal Carrette,
Kindly re-try with steps as bellow:
Step 1: Install a Magento2 fresh instance.
Step 2: Re-download and install our tool as guide in the readme.txt
Other case, you should consider to purchase installation service from us for this tool.
Regards,
Mall.
Hi Mall,
The last time that I installed your tool it also did not work in the same way, and then you did something to make it work again. Can you please do that again. I just got a fresh Magento2 install tonight from our hosting provider, and then I installed your tool exactly in the way that the video and readme.txt described but it didn’t work.
Thanks.
Hi there,
The last time that I installed your tool it also did not work in the same way, and then you did something to make it work again.
Our migration tool is ready for use as per your ticket here: https://www.ubertheme.com/question/need-help-getting-ub-migration-pro-to-work/
Please check the ticket mentioned above to get our tool ready for use. If you still need our technical help, please consider to use paid installation service ($50).
Meanwhile, if you need to migration from 3 M1 sites as you asked via https://www.ubertheme.com/question/can-i-migrate-3-magento-sites-to-a-single-one/, I am afraid you will need separate license for each site.
Our migration tool grants you permission to migrate from one M1 to M2 instance though.
Thanks for your understanding.
Regards,
Mall.
Hi there,
Can you please fix it again? We noticed from your terminal screenshots that there should be a folder called “view” in the app folder but there is not.
As you can see and mentioned. I don’t know why you missing folder named ‘view’ in first time.
And now, i think you still missing this folder.
To solve that issue, you could re-upload this folder from source code of our tool which you have downloaded and unzip in your local.
Please follow step by step of installation indicated in the readme.txt.
Regards,
Mall.
I think you’re right and I should just pay for the installation service. What will you need from me to do it (passwords/ftp info, etc) that you don’t already have.
Also, would you guys be willing to install the theme that I purchased from Codazon at the same time? How much would that cost and when could it be done?
Thanks, and sorry for being such a bother. I really don’t understand why nothing is working out for me.
Hi Crystal,
We have just sent you instruction for the installation inquiry.
At this phase, we should get our migration tool ready for use. Once done, we will let you know on the theme installation task.
Regards,
An Nguyen
