Mega Menu has disappeared

hello tech support, my main menu, which has been installed since September 4, 2018 has suddenly disappeared for no apparent reason.  Do you know what could have caused this?  I have Magento 2 ver 2.1.8 community version.  Thanks. 

1 answer

Profile photo of Ziven Staff 100440.00 $tone November 9, 2018
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Hi there, 
I see that your site raised this error https://www.dropbox.com/s/0wlzdylucxxzizy/2018-11-09_08-10-49.png?dl=0. Please check and get this resolved first. 
Then provide me the following credentials, I will debug the mega menu issue and get back to you then: 

  • Admin url and credentials of your M2 instance
  • SSH credentials of your M2 instance
  • Let me know the path of your web root folder

 
PS. Please mark your reply private, then it’s safe to share your site credentials here. Only you and our technical team can access.
Best Regards,
Ziven.

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