Hi UT,
The drop down menu for my mega menu module is not working on my mobile phone. Try visiting my site with your mobile phone: https://www.vegadirect.ca
Do you know why its not working?
6 answers
Hi there,
Kindle provide me the admin credentials, ssh credentials and web root path of your instance. I will check further and help you out.
Regards,
Mall.
Hi there,
We’ve checked and see you set the wrong file/folder permission for our extension at: app/code/Ubertheme (see this screenshot for reference: http://i.prntscr.com/MFC_fDXpSK6IaFtabCcc_w.png)
We also tried to update your UB Mega Menu extension to the latest version, yet the SSH credentials you provided does not grant us sufficient permisison.
Kindly update the permission accordingly to: 755 for folders and 644 for files. Then resend us the SSH credentials with full permission so that we can update the extension to the latest version.
PS. Our team is off in the weekend, please accept our apology for certain delay in following up your case.
Regards,
Ubertheme team
Hi there,
My apology that it was an issue of our extension ver.1.0.7 when you have custom effect settings on menu items (venitian)
We have fixed this on the latest version ver1.0.8 that has just been released yesterday. I have gone ahead to upgrade to the latest version 1.0.8 in your instance now. And the issue you mentioned was resolved.
For your information, I have enabled developer mode in your M2 instance now.
Regards,
Mall.
Great, thank you Mall. I appreciate your help.
Hi there,
Glad we can help. We have this ticket closed for now.
Please submit a new ticket or reach us here, if you have any additional question.
Regards,
Ubertheme team
