Placeholder image showing on frontend instead of product image

Hi mate,

you can pm me your url, the admin account as well as the FTP info I will have a deeper checking and fix this issue for you

Ok thanks I will PM the details.

Hi imatilda,

I checked and saw that the reason is your image sizes, the image is too small, it’s size (width and height) should be greater than 180 , you should try with a greater image to see it works !

Hello, I don’t really understand as most of the images uploaded into products are much bigger than 180px width and height

Hello, I don’t really understand as most of the images uploaded into products are much bigger than 180px width and height

I don’t think so mate. For example, this one http://trailerpower.com.au/magento/j…key-wheel.html it’s image sizes are smaller than 180px

Hello, I uploaded a new image for the jockey wheel with dimensions 225px x 225px and I can still only see a placeholder image behind the quick view image. I don’t think size is the problem as most of my images are bigger than this again.

Hello, I uploaded a new image for the jockey wheel with dimensions 225px x 225px and I can still only see a placeholder image behind the quick view image. I don’t think size is the problem as most of my images are bigger than this again.

do you mean this product http://trailerpower.com.au/magento/j…key-wheel.html ? I see the image is displaying out

Hi, No I mean this page http://trailerpower.com.au/magento/jockey-wheel.html (see attachment) -- under the category image there is a placeholder image where quickview is.
Attachment 30599

Hi, No I mean this page http://trailerpower.com.au/magento/jockey-wheel.html (see attachment) -- under the category image there is a placeholder image where quickview is.
Attachment 30599

okay i did fixed the issue for you, it’s a problem with jmbasetheme setting, check it again yourslef mate

Thank you so much. All good now.

Hi, I’ve just added a new category and product and the product images weren’t showing again (only for this category) even though I can see them in the backend.

After playing around with the images, It seemed to be a size issue again -- the image that was uploaded was 2000px wide so I changed the size to 990px wide but it wouldn’t show up in the thumbnail image until I made the thumbnail image smaller eg to 200px wide.

I didn’t need to do this before for products. Is this normal?

The new category is Fluids and Lubricants.

I have just checked the mentioned category page http://trailerpower.com.au/magento/f…ubricants.html and see the images display fine there. It will be great if you can post here screen short with detailed explaination so that I could have a closer look.

Yes I reinserted them at smaller sizes which did the trick thanks.