product images not showing

5 answers

Profile photo of Mall Staff 184060.00 $tone February 10, 2018
Public

Hi there,

product images not showing

Did you copy all product’s media files as indicated in the guide in Readme.html of our tool?
If yes, let’s re-check folders/files permission of the folder and files at pub/media.
Regards,
Mall.

#1
Profile photo of Long Nguyen 50.00 $tone December 3, 2018
Public

I meet the same problems. All folders/files permissions are OK, the product images do not show on category pages even though they can be displayed correctly on browsers (right-click on product image in category page and select Open image in new windows).
Do you have any idea how to fix that ?

#2
Profile photo of Mall Staff 184060.00 $tone December 3, 2018
Public

Hi Long Nguyen,

I meet the same problems. All folders/files permissions are OK, the product images do not show on category pages even though they can be displayed correctly on browsers (right-click on product image in category page and select Open image in new windows).

That is a strange issue. Does your M2 instance use any third-party themes or extensions?
I need to take a closer look to detect the root of that issue. Please submit a new separate ticket and provide me information of your instance:

  • Admin credentials and URL to your back-end
  • SSH credentials of your M2 instance
  • Let me know the path to your M2 folder

I will check further and get back you then.
PS. Please make sure you submit a new private ticket. 

Regards,
Mall.

#3
Profile photo of ubdev Staff 98350.00 $tone December 3, 2018
Public

Hi Long Nguyen, 

I meet the same problems. All folders/files permissions are OK, the product images do not show on category pages even though they can be displayed correctly on browsers (right-click on product image in category page and select Open image in new windows).

We have checked and see that the issue relates to the lazy loading functionality of your 3rd party theme -- http://i.prntscr.com/lmnNNuGwRguW8mbo_Nuo0w.png, not the issue of our migration tool. 
Please check again at your end. 
Regards,
Ubertheme team
 

#5

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