Hi, your module UB Data Migration Pro, bought the 24th of August 2017, will not be useful for me finally. Could you refund me my purchase, as agreed with your “7-day no-questions-asked refund policy to all customers”? Many thanks
Kind regards
Mr Rosset
5 answers
Hi Mr Rosset,
Many users have been using our migration tool successfully so far, a few to name like here and here. Based on experience from both custom data migration projects we provided to our clients and projects that our users used the tool themselves, we’re confident that the tool works properly.
Could you please share with us the issues that prevent you from using our migration tool?
Some of our users run across unexpected issues when using our migration tool, however most of theme associated with server side issues or the database issue itself (for instance, bad data issues which refer to the non-standard data portion etc.,). Anyway, we help resolve all these issues smoothly.
We look forward to your reply at your earliest convenience.
Sincerely,
Ubertheme team
Dear Ubertheme team,
I do not understand your reply given your policy is supposed to be “no questions asked”.
Consequently, could you refund me my purchase, as agreed with your “7-day no-questions-asked refund policy to all customers”? Many thanks
Kind regards
Mr Rosset
Hi Mr Rosset,
We know a few users tried to bypass our refund policy to get a copy of our product.
If you’re serious to have your Magento migration project completed, our team is willing to provide you help. As explained in our first reply, other users have been using our migration tool successfully. The bold statement that the tool works properly comes from real completed projects.
We can even extend the Money Back Guarantee to 30 days so you’re completely safe. Please provide us details of issue you run across, so that we can provide you better help.
Sincerely,
Ubertheme team
Dear unknown person of the Ubertheme team,
I understand perfectly your security considerations about piracy but this is not my business in any way. Moreover, I see that you persist in asking me for an explanation to my request for reimbursement, which is very surprising regarding to your advertisement : “7-day no-questions-asked refund policy to all customers”. I hope that you have read my first message, which specified that this module was ultimately of no use to me. Unless I am mistaken, I do not think I have to justify myself further, I thank you sincerely for your professionalism and your solicitude, but nevertheless asks you to honor your commitments, namely the reimbursement of the related order. I thank you, therefore, for keeping in touch with me once done. Kind regards, Mr Rosset
Hi Mr Rosset,
It seems you just wish to make a test migration. The refund will be processed within today.
PS. We even offered you the extended 30 Days Money Back Guarantee though.
Sincerely,
Ubertheme team
