After Manual Installation, Theme is Not Displayed

I just bought Mago and manually copied it across onto a clean and fresh Magento 2 system.
Following the directions here I downloaded the theme and pasted it into the root directory of my Magento installation.
I refreshed the cache and navigated to Content/Design/Themes -- but the theme was missing.
I have done these things to try to fix the issue:

  • Checked permissions, the owner of all magento files is www-data and all permissions are 755.
  • Checked directories matched the descriptions within config files.
     Example: the composer.json file in each theme described the themes as /mago_default, /mago_blue etc… but after manual installation the actual folder names where just default, blue, red etc. Edit -- Seems to be working with standard folder names (/default, /blue, /red) but it is important that the full directory structure is correct. in my case this seems to be /var/www/store/app/design/frontend/ubertheme/mago/~mago different colors go here~
  • Ran these commands from root magento directory
      > php bin/magento setup:static-content:deploy
      > php bin/magento cache:clean
      > php bin/magento setup:upgrade
  • Note: php bin/magento setup:upgrade    broke everything (ie locked me out of admin with no web access) when I ran it.

The files all seem to be in the correct location, with the correct permissions, with dependencies all met.
This theme is very, very broken. I have also tried re-downloading and installing it from scratch.
Please advise on whether I should seek a refund or if you can assist me with getting it working.
 
Thanks,
Lee
 
Edit!   — 5 hours later — 
I was able to make the theme appear as an option in the Magento admin control panel.
In order to get to this stage I have had to:

  • Rename folders based on information I found in the registration.php and composer.json files
  • Apply correct permissions to the entire Magento directory
  • Run a few commands: (I have no idea what they really do, and I do not remember the correct order I used)
    >  rm -Rf /var/www/*magento_store*/var/* 
    >  php bin/magento cache:flush
    >  php bin/magento setup:upgrade
    >  php bin/magento setup:di:compile
  • I have also restarted Apache2 a bunch of times, and made numerous disk snapshots and tar.gz backups.
  • Have tried each variation of the theme, all the same.

Now I still have a problem -- the theme is selected in admin panel, but there is no style or theme happening on the website.

4 answers

Profile photo of Frank Staff 1460.00 $tone November 30, 2016
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Hi Lee Sutton,

Please PM me your site’s url, admin, ftp and ssh credentials, I’ll detect the root of
issue for troubleshooting.

Regards,
Frank

#1
Profile photo of Frank Staff 1460.00 $tone December 1, 2016
Public

Hi Lee,

I’ve run the following command:

find . -type d -exec chmod 775 {} +;
find . -type f -exec chmod 664 {} +;
chmod -R 777 pub/
chmod -R 777 var/
rm -R var/*
rm -R pub/static/*
php -f bin/magento setup:static-content:deploy en_AU

Now, your site has worked well

Regards,
Frank

#2
Profile photo of Lee Sutton 30.00 $tone December 1, 2016
Public

Thankyou, I can see the front end is working now.
You have broken then admin panel though.
After I log into the Magento admin page there seems to be no CSS styling and thus the admin backend cannot be used.
 
Thanks,
Lee
 
 
Edit  -- I fixed this by running:

php bin/magento setup:static-content:deploy
#3
Profile photo of Lee Sutton 30.00 $tone December 1, 2016
Public

This issue is now resolved!!
 
Thankyou for your help Frank! I also really appreciate you letting me know what you did to fix the issue.
 
I’m impressed by this great support from Ubertheme.
 
Lee

#4

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