Customer Migration not working

Answered
Public

I keep getting this error when i try to migrate customers
 
[Processing] Step #6 migration completed with 100 Customers
Best regards
Rob

12 answers

Profile photo of Mall Staff 167790.00 $tone July 23, 2018
Public

Hi Rob,

[Processing] Step #6 migration completed with 100 Customers

That is not an error message. That is a normal log information of our migration tool. Please continue with data migration in the step #6 by running this cli command:
php -f bin/ubdatamigration run --step=6
And let me know how it goes.
Regards,
Mall.

#1
Profile photo of Robert Hayford 160.00 $tone July 23, 2018
Public

Thanks for the quick response
It seems to have completed but when i go to All Customers I can’t migrated customer.
Hope you give me 10 minutes as I have taken down current site and making new one live now.
Thanks
Rob

#2
Profile photo of Mall Staff 167790.00 $tone July 23, 2018
Public

Hi there,

It seems to have completed but when i go to All Customers I can’t migrated customer.

Please note that, to see the migrated customers in your back-end gridview, you must reindex data after you have completed data migration in the step #6 of our tool.
Kindly check all required steps in our Readme.html instruction that comes packed with your download package.
Regards,
Mall.

#3
Profile photo of Mall Staff 167790.00 $tone July 23, 2018
Public

Hi there,

Sorry about all the questions.

Yeah, let’s  contact me if you need further assistance.
Regards,
Mall.

#8
Profile photo of Robert Hayford 160.00 $tone July 23, 2018
Public

Hi Mall
Did you see this message”Not having much luck
I have about 11000 customers and after migration was done I got this error message: https://ibb.co/iufEZJ
Please advice”
Thanks
Rob
 

#9
Profile photo of Mall Staff 167790.00 $tone July 24, 2018
Public

Hi Rob,

I have about 11000 customers and after migration was done I got this error message: https://ibb.co/iufEZJ

As explained in my reply #1, that is not a error message. It is a normal notice of our migration tool.
From the log you captured, it indicated that you had finished data migration in the step #6 (migrating customers) of our tool. And in order to see the migrated customers in the backend grid view of your M2 instance, you must re-index your data (Please check all required steps in the Readme.html)
Regards,
Mall.

#10
Profile photo of Mall Staff 167790.00 $tone July 24, 2018
Public

Hi there,

Can i please send you Admin login got M2 so you can have a look and see if anything looks wrong.

Yeah, let’s provide me information about your instance:
+ Admin credentials and URL to back-end
+ SSH credentials and path to Magento folder.
I will help to check further and reply you more later.
Regards,
Mall.
 

#12

Please login or Register to Submit Answer

Written By

Comments