Hi, I purchased the pro version as we needed the tool to work on our Nginx server and also for the customer data import.
I am still getting error 404 on the page in the admin area, Is there a support email I can contact and get this problem debugged and fixed?
Thanks,
Joe
13 answers
Hi Joe,
Our team has replied to you via this ticket -- https://www.ubertheme.com/question/error-404-on-migration-page/
Please help to follow up further there.
Thanks,
An Nguyen
Only that’s on the Lite version of the plugin,
so instead of splitting hairs, can you help me with a problem that I have after paying $399 for your plugin?
Hi Joe,
We need to have a closer look to detect the root of the issue, please help to send us admin and SSH credentials of your site to our email info (at) ubertheme.com or via private message here.
We will check and get back to you then.
Regards,
An Nguyen
Hi,
I have just upgraded to version 3.0.1 and I am again getting a 404 error, I have modified the nginx file and done the same setup as before, following the installation guide, but it gives me a not found. this is on the URL http://*****.co.uk/ub-tool?token=0985afb04b90555cc50dd09d37f3f749
Hi Joe Whitehead,
Let’s re-check the folder/files permission again, seem you got issues with folders and files permission.
Also, if it is not solved after change folder/files permission to folder = 755 and files = 644. Let’s provide me the admin and SSH credentials of your Magento 2.
Regards,
Mall.
Hi Joe Whitehead
Seem you have just changed your Vhost settings. To solve that issue let’s do as below:
+ Open the config file of our tool at ‘pub/ub-tool/protected/config/main.php’
and find to the config line (#25):
'showScriptName'=>false,
and replace it by the code line:
'showScriptName'=>true,
Please do it and let’s me know how it goes.
Regards,
Mall.
That did the trick, Thanks.
Hi Joe Whitehead,
Yeah, let’s contact me if you need further assistance!
Regards,
Mall.
