Whenever I drag a menu item to a new position I get the error “function Error() { [native code] }” after a very long halt. Upon reload the change is made.
Using magento blank child theme, only less/styling modifications. Using the latest version (1.06). Magento 2.1
17 answers
Hi there,
Whenever I drag a menu item to a new position I get the error “function Error() { [native code] }” after a very long halt. Upon reload the change is made.
That is strange, let’s try re-deploy static content of your site. And tell me know how it goes.
Regards,
Mall.
Hi there,
redeployed static content, cleared all caches, logged in/out and the same issue persists.
Regards
Guy H
Hi there,
redeployed static content, cleared all caches, logged in/out and the same issue persists.
So, kindly provide me your information as followings:
- Admin credentials
- SSH credentials and web root path of your Magento instance.
I will check further and help you out.
Regards,
Mall.
Hi there,
I have checked your instance and see the details of issue as this:
http://i.prntscr.com/DrkeWBC3SIWOLxtWAwLr3w.png
That is a 504 error, that related gateway time out settings of your server.
You could view more about that at post: https://www.scalescale.com/tips/nginx/504-gateway-time-out-using-nginx/#
You should contact to your hosting provider to get more help about that.
Regards,
Mall.
Hi there,
Cloudways have applied the server settings to prevent the 504, however Im still seeing the spinning wheel indefintiely.
It seems the request that was 504ing now not completing the request.
Could you take another look please.
Kind Regards,
Guy Hoogewerf
Hi there,
I have re-checked our extension in your instance. And i see the re-order menu items of our extension working fine now:
For testing, i have swapped the position of two menu items ‘Morning Suit Hire’ and ‘Top Hat Hire‘: https://prnt.sc/gybrrl
Kindly have a look again.
Regards,
Mall.
Hi there,
The feature has always worked sucessfully on a refresh, it just halts unecessarily..
6 minutes to move a single menu item is just not acceptable or even close to being reasonable. I cant arrange all my categories with this sort of overhead.
Why is this so slow? It should be a more or less instant task.
Hi there,
Why is this so slow? It should be a more or less instant task.
I see that you have a big volume of menu items, hence when changing the order of one menu item, the system need to update to sort order for the rest menu items. We wonder if you’re adding the current menu trees during development phase only? And the actual production site has less volume of menu items?
Meanwhile, please consider to upgrade your server capacity for better performance.
Regards,
Mall.
Hi Again.
I’ve been in contact with our hosting and the resources availible seem adequate. They have played with a few settings and I have removed the last level of menu items.
We have 4gb of ram and 2 X 2.4ghz xeons on an SSD powered cloud server. All other operations are done in a timely manner, bringing me away from the conclusion that our server is the issue.
Its just this one process that is slow and unreliable, everything else on the server and your extension works within a reasonable time. I feel you need to reduce the resource requirement of this action, rather than shift the blame to our hosting.
Additionally I can confirm the host is dedicated not shared.
Very frustrated, you cant possibly tell me this is normal/intended functionality.
I cant wait 6 minutes everytime we need to move a single nav link, one position! Its ridiculous…
You should at least add a sort order field to individual menu items (numerical). I dont understand why such a simple operation must be SO heavy on the server.
Hi there,
I cant wait 6 minutes everytime we need to move a single nav link, one position! Its ridiculous…
You should at least add a sort order field to individual menu items (numerical). I dont understand why such a simple operation must be SO heavy on the server.
Please give me more time, i will check further in your instance. And i will reply you more about that later.
Regards,
Mall.
Hi there,
Thanks, whilst the server is running this operation everything gets locked out.
It wont load any other pages until the response is over, it must be consuming all resources. Our memory limit is maxed out (4gb) and maxexecution & input time is very high at 1000 seconds.
Trying to provide as much info as possible to help you along.
Hi there,
It seems you have updated your server’s performance. I have just rechecked re-positioning menu items in your back-end, and see it’s working fine now. I don’t see the issue with slow response as per my first check yesterday: http://i.prntscr.com/WuPfby46QRWW0-sG-964yw.png
Kindly have a look again and let me if you need further assistance.
Regards,
Mall.
Hi there,
Not sure how you got such a fast result. I’ve just tested on chrome and firefox (both latest versions, cache cleared). Both took 4 minutes.
Please get these results consistent.
https://1drv.ms/i/s!AjUxvUBJr_oNgZtZ-uHJtbOwvJ4NBg
https://1drv.ms/i/s!AjUxvUBJr_oNgZtYvz058wIkR2-9sw
Kind Regards,
Guy Hoogewerf
Hi Guy Hoogewerf,
It seems your server side is not stable. I’ve just checked your site again, and the slow issue occur again, as per this screenshot: http://i.prntscr.com/5S4vHUWZTauvojbOTeSNyw.png
While yesterday, it was really fast, as per my screenshot shared to you: http://i.prntscr.com/WuPfby46QRWW0-sG-964yw.png
Kindly contact with your system admin to check your server further.
Meanwhile, if you have another server where you can set up a new instance again? This will reveals the server side issue more quickly.
Regards,
Mall.
