I am trying to proceed through the wizard but cant

When I get to step 5: products it has the “select all” and “keep original ids” greyed out. If I proceed with selecting just simple and configurable products it lets me but then says:

Reminder! You have to complete all settings in the step #4 (Categories) first

It says this even though I just did fill out the previous step.
It looks like a bug, please advise how i can proceed

1 answer

Profile photo of Mall Staff 124600.00 $tone November 14, 2019
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Hi there,

The issue you mentioned was strange. Please try to check ‘SELECT ALL’ setting in step #4 of our migration tool and then click ‘NEXT STEP’ button.

After that, if the issue still persists, please provide me information of your instance:

  • Admin credentials of your M2 site
  • SSH credentials of your M2 site
  • Let me know the path to your M2 folder

Please make sure you mark your reply private, or simply switch this ticket to the private mode. Then it’s safe to share your site info here. Only you and our technical team can access. 
I will help to check further and get back to you then.

Regards,
Mall.

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