Not all customers have been migrated

Hi there,

In M1 we have 28000 customers.
After import in M2 there is only 15000 migrated.
(All customer groups ticked in UB migration interface).

That issue is strange. Please provide me information of your instance:

• Admin credentials of your M2 site
• SSH credentials of  your M2 sit
• Let me know the path to M2 folder
• phpMyadmin credentials of your M1 and M2 databases (if you have phpMyadmin control panel)

I will help to check further and get back to you then.
PS. Please make sure you mark your reply private or simply switch this ticket to the private mode, then it’s safe to share your site info here. Only you and our technical team can access. 

Regards,
Mall.

Hi there,

The missing customers are assigned to the other websites on the M1. Is there a way to pull these over when only migrating 1 website?
I guess the only way is to assign the customers to the migrated website? (and then run the delta?)

Yes, if you want to migrate one website from M1 only, you can do that workaround (In M1 site, assign all the customers you want to the M1 website which you have checked to migrate in the setting of step #2. And then, do delta migration in step #6). 

Regards,
Mall.

Hi there,

Any ideas what has gone wrong?

Lets try with steps as following:
+ Run following SQL in your M2 database:

UPDATE `ub_migrate_map_step_6` SET `created_time` = '2000-01-01 00:00:00', `offset` = 0 WHERE `entity_name` = 'customer_entity';

+ Once done, run delta migration in step #6 with update mode:
php -f bin/ubdatamigration run --step=6 --mode=update
+ And then, reindex the data and clean M2 cache.
Regards,
Mall.

Hi there,

I have done that (twice) and there has been no change in the data on the M2 site.

That is strange. Did you assign all needed customers to the website you mentioned successfully in M1?

I guess the only way is to assign the customers to the migrated website? (and then run the delta?)

Did you run the SQL as suggested in my reply #5 before proceeding with the delta migration in step #6 with the ‘update’ mode?

Regards,
Mall.

Hi there, 
Glad that to hear that. Please move forward with the process at your end. If you have any additional question, please get back to us here. 
Regards,
Ubertheme team